Member FAQ

Your Questions, Answered. 

Q: Where do I send my records and updates? 

A: You can upload your documents through our secure uploader or email them to the email address assigned to your institution.

 

Q: Can I access my account and submit documents from my smartphones? 

A:  Yes.  Sentry MD systems are smartphone friendly.

 

Q: Can I get a copy of my medical records that I have on file with Sentry MD? 

A:  Yes, your records are available whenever you need them by accessing your Sentry MD online account.  

If you are no longer an active member and need a copy of your records, you need to fill out an authorization for release of medical records and email it to info@sentrymd.com or the email address assigned to your program.

 

Q: Who do I contact if I need assistance? 

A:  Once you become a member, you will receive a welcome email with instructions and direct points of contact for you and your administrators, including an email address that is unique to your institution. 

 

Q: How do I find out what immunizations I am missing? 

A: You can access your online account.  Missing items are clearly marked,  You will also receive email notices from Sentry MD reminding you to submit missing items..

 

Q: What is a titer? 

A: An antibody titer is a laboratory test that measures the level of antibodies in a blood sample to prove immunity.

 

Q: What are my immunization requirements? 

A: The requirements for your program are usually available on your institution’s website and are emailed to you when you are enrolled in Sentry MD.  If you would like an additional  copy simply email your request to the email address assigned to your institution.

 

Q: How are my records kept confidential? 

A: Privacy and confidentiality of student health information is a top priority of Sentry MD. We take profound measures to safeguard this very private and personal information. All release procedures, both emergent and non- emergent, have been designed by medical records professionals. Student information can be disclosed only with valid authorization, and only when the identification, verification and authorization processes have been completed. Extensive system security is employed and all authorized users have personalized accounts with confidential passwords, codes and/or PIN numbers. SentryMD adheres to all state and federal laws governing the privacy and confidentiality of health information including the federal laws for FERPA and HIPAA legislation.

 

Q: What is the cost for the service? 

A: The per member cost varies based on the number of members and the number of requirements being tracked.  Sentry MD supports both individual member and institution payment models. 

 

Q: Where do members go to pay? 

A: If your program is a “member pay” model, instructions are sent to you when set-up is complete for your institution. 

 

Q: How long is the information available online? 

A: Member information is available online as long as the member is active in Sentry MD.  After inactivation, due to a change in jobs or graduation, account information and  documents will be kept for a period of time commensurate with the Client institution policies, typically for  seven or eight years after members are inactive. Former members may contact Sentry MD for an authorized release of their information at any time during this period. 

 

Q:Is there a member self-service portal or login to review uploaded documents? 

A: Yes, members are given a personal account which allows them to view their compliance status, print and organize their records. 

 

Q: How can a member submit documents? 

A: Members can submit documents via Sentry MD’s secure uploader or by emailing them to the email address assigned to the member institution..

 

Q: Do you send email expiration notices? 

A:Yes, we send email reminders to members who have something expiring or becoming due 30, 60 or 90 days prior to the due date.

 

Q: Where are you based? 
A: SentryMD is based in Bristol, RI and Dallas, TX and serves institutions nationwide.

© 2020 Sentry MD

P.O. Box 1256 Bristol, Rhode Island 02809